Shipping & Returns

SHIPPING CHARGES -

All orders over 45.00 GBP will be sent carriage FREE to all mainland UK and Isle of Wight destinations*.

Everything else is as follows;
Orders under 45.00 and under 90cm when packed will be posted 1st class recorded = 3.00 - 8.50
Orders under 45.00 and over 90cm when packed (includes all fabric on the roll) = 10.00

*Carriage surcharges to be added to the above prices for orders going to Northern Ireland, off shore UK, Channel Islands and Isle Of Man:
Orders under 45.00 and 60cm long when packed = 8.50
Orders under 45.00 and between 60cm and 120cm long = 20.00
Orders under 45.00 and over 120cm long when packed = approx 33.50
Orders over 45.00 and under 60cm long when packed = 3.00
Orders over 45.00 and between 60cm and 120cm long when packed = 10.00
Orders over 45.00 and over 120cm long when packed = 23.50

DELIVERY TIMES - Please note that any delivery times given on the product pages are given in working days and are estimated delivery times only beginning the next working day after the order is placed. Goods will be dispatched as soon as they become available to us. Many stock items can be dispatched within 24 hrs. Special order items may take up to 14 working days. Custom-made items may take up to 21 working days. In all cases and due to matters out of our control, this time scale may be extended to 30 working days. In the case of some custom-made items the delivery schedule may be extended to 40 working days.

RETURNS - Except in the case of custom-made goods (including all cut length items; fabrics, tapes etc) orders may be cancelled up to 7 days starting the day after completion/receipt of the goods. Cancellation must be received in writing, by email, fax or post stating the order details and reason for return. Goods must then be returned in as new and unused condition at your own risk and cost within 10 working days or as soon as possible but not exceeding 30 days. We recommend goods are sent back using a tracked/recorded delivery service. A full refund will usually be made within two weeks but in any event within 30 days.
Some orders may still be cancelled after the 7 working day period but only by express agreement by us. A refund less our delivery cost and a handling charge not exceeding 30% will apply.
Goods cancelled within the 7 day period but not returned within our preferred 10 working day period or within the maximum allowable 30 days will no longer be accepted back for refund.
Custom-made or cut length goods will not be accepted back for return/refund. For more details on returns please see our full terms & conditions page.
Back